Return policy

Cancel the order

You may cancel the order before the shipping number is issued; After delivery, we cannot cancel the order for you. If you need to cancel the order, you must deduct your $30 round-trip shipping cost.

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Our policy lasts 10 days. If 10 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. If your package has already left our workshop to be personalized or in the process of being shipped, we must charge $30 for round trip shipping. charges.Please note that the items you ordered are subject to the actual arrival status of the goods. There is a discrepancy between the images on the website and the actual arrival. If this bothers you, don't pay. We do not accept refunds or complaints arising from this problem or situation.

Alternatively, if you have already received our gift package and then wish to return it, we will refund you after returning the gift package and making sure the package is not damaged. If you have any questions about our item, when you apply proof, please take a complete photo of the shipping package (including shipping information and item) and your order information (including information about the article.)

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of merchandise are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic items, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are given (if applicable)

Book with obvious signs of used CD, DVD, VHS tape, software, video games, cassette tapes or vinyl records that have been opened

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error

Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us.

Sale items (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will take knowledge of your return.

Shipping

To return your product, you must send your product to: {{company_address}} You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than $75, you should consider using.